Frequently Asked Question - Why do debt collectors ask who I am and validate information?

Why do debt collectors ask who I am and validate information?

In order to ensure that we are speaking with the intended recipient of a debt collection call, to ensure no third party disclosure, and for security purposes, debt collectors attempt to verify certain pieces of information as it pertains to the debt/consumer. This information may be full name, address, last four of SSN, Date of Birth, or other specific information which confirms that we are in fact speaking with the correct party. Our clients/creditors, as well as Federal regulations, have very specific rules for validating that debt collectors are speaking with the correct party, which must be adhered to. 

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